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Frequently Asked Questions

 

What is “Vrooom Delivery”?

Instant shipping - items are stored in our very own warehouse, which means faster picking and instant shipping.
faster delivery - we just pick the item off the shelf, hand-pack it and deliver it straight to you.
always in stock - because it's always on our shelf waiting for you to order it.
great deals - look out for the Vrooom logo on items so you never miss a deal again.

 

How to avail "Vrooom Delivery" on a product?

Currently this service is available for selected products . Just ensure you order within the timeline mentioned on the product page and the product will be delivered to you the mentioned timeline.

 

Are there any charges for "Vrooom" delivery services?

Vrooom delivery service is being offered at no extra cost by FirstCry i.e. @ OMR 0/-.

 

When can I expect my "Vrooom Delivery" order to arrive?

The “Vrooom Delivery” order will arrive to you in the mentioned timeline on product page. i.e. If the product page shows the product will be delivered to you between 4-7 days, it will be delivered to you between 4-7 days itself.

 

How to Track "Vrooom" products after placing the order?

We will send you an email confirming your order with "Vrooom" delivery timeline. You can also check the products by logging into your "My Account" section.

 

Is this a guaranteed service?

This is a beneficial service provided for specific products. We try our best to give our customers the prompt delivery under this scheme. However, there might be delays due to logistic challenges beyond our control. FirstCry.om does not guarantee Vrooom delivery in such circumstances.

 

On which day "Vrooom" delivery is not applicable?

Delivery time is calculated basis business days i.e. days on which all logistics and supported services are operational. Therefore "Vrooom" delivery will be applicable on all days leaving Regional/National Holidays.


Following are the list of Regional/National Holidays which are considered as delivery holidays and are excluded from "Vrooom" Delivery calculation: -


Oman’s Holiday List

DateDayHoliday
11/MarThuIsra'a Wal Mi'raj
13 May to 16 MayThu to SunEid al-Fitr Holiday
20 Jul to 23 JulTue to FriEid al-Adha Holiday
23/JulFriRenaissance Day
09/AugMonIslamic New Year
18/OctMonProphet Muhammad's Birthday
18/NovThuNational Day

Notes ** : The dates mentioned above, are subject to change, based on the final declaration from the local authorities.

 
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