Contact us

For returnable products, you can raise requests from your Order History > Order Details section. Check Return Policy for further details.

For accepted requests with FirstCry pick up service available, pick up will be done in 7 - 10 days.

Check status of your return requests at Manage Returns..

Track Product Pick up Status.

Check Refund section for the applicable refunds.

Check status of your recent Orders, Estimated Delivery Date, Product Details, Payment Details, Selected Address, etc.

Your products will be shipped within 24-72 hours, unless otherwise mentioned.

Shipment details will be traceable on the respective Courier Company site after 24 hours from shipping.

In a rare instance of your products not getting delivered by the estimated time, please give us 72 hours more to have the products delivered to you.

To know tracking status of your order visit here

For accepted requests with FirstCry pick up service available, pick up will be done in 7 - 10 days.

Check status of your returned item here.

Modify your Order

Cancel complete order

Refer to Cancellation Policy for more details

Refunds to original source of payment will reflect in 10-15 business days from the date of initiation.

Check status of your Refunds item here.

Know your Balance, credited refunds, amount redeemed against orders, transferred to original source, etc

Check status of Your FirstCry Cash Wallet here.

If eligible, CB codes will be sent to your registered mail id within 10 days of delivery of your entire order. For more details, refer Terms of Use..

Refer Cashback details section for Code, Amount, Validity and usage Terms and Conditions.

Refer GC details section for Code, Available Balance, Validity and usage Terms and Conditions.

For more details refer Terms of Use.

Know your Balance, LC earned, LC redeemed, etc.

for more detail check here

FirstCry Retail DWC-LLC,

Plot Number FB -91,

Dubai South Logistics District,

Dubai South, Dubai.

care@firstcry.om

+9714806 3800

(From 9 AM to 9 PM UAE time from Monday to Saturday)

Sunday from 12 PM to 10 PM