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Shipping Policy

FirstCry ships its products to almost all parts of Oman. Orders placed will be shipped within 24* hours. We ship on all days except Friday and National Holidays.

Shipping Charges:- FirstCry may charge a nominal shipping charge from the customer for some of its products.
Shipping Charges:
Order Value  Shipping Charges
Less than OMR 50 OMR 7
Greater or equal to OMR 50 Free 

Shipping charge is calculated on cart/checkout page based on the Order value.

Order Value = (Excluding COD charges, Shipping charges, Gift Wrap, Gift certificate).

The shipping charges can be modified by Firstcry at any point without prior intimation. The new charges would reflect on the product page as well as in the checkout flow. 

Every once in a while, Firstcry brings out various offers in an attempt to satisfy customers. Various offers could be introduced for a limited span of time that enable free shipping of goods, subject to the fulfilment of the terms and conditions attached to the offer.

Please do refer to FirstCry Return and Cancellation Policy for understanding detailed terms in relation refunds related to COD charges
Cross Border Charges:- Cross Border Charges includes Import Duty and Import VAT applicable for the country where orders are delivered.
Deliver to OmanImport DutyImport VAT
Order Value less than OMR 1000%5%
Order Value more than equal to OMR 1005%5%

Post shipment is generated Shipping charges and Cross Border charges applicable are not refundable in the case of return/cancellation of the product or the order.

Shipping charges and Cross Border charges can be modified by FirstCry at any point without prior intimation. The new charges would reflect on the Policy page as well as in the checkout flow.

Every once in a while, FirstCry brings out various offers in an attempt to satisfy customers. Various offers could be introduced for a limited span of time that enable free shipping of goods, subject to the fulfillment of the terms and conditions attached to the offer.

Estimated Delivery Time: All areas are serviced by reputed couriers, the delivery time would be within 5 to 7 business days of shipping (business days exclude Friday and National Holidays), for certain products it may extend up to 12 business days.

The delivery timeline is displayed while placing the order i.e. on the Product Details, Cart, Checkout and Order Confirmation page and in the order confirmation email are tentative. It may change once the order is shipped. Post shipment of the order, an Estimated Delivery timeline will be displayed in the 'Order Details' under 'My Account ' section which will help you to keep a track of the shipment status of your order.

FirstCry ensures to provide a delightful customer experience by delivering the products as per the Estimated Delivery Date communicated as above, however, at times there might be unexpected delays in the delivery of your order due to unavoidable and undetermined logistics challenges beyond our control for which FirstCry is not liable and would request its users to cooperate as FirstCry continuously tries to nought such instances. Also, FirstCry reserves the right to cancel your order at its sole discretion in cases where it takes longer than usual delivery time or the shipment is physically untraceable and refund the amount paid for canceled product(s) in your FirstCry wallet.

Address Change: You can change the delivery address of your order only if the order is in Confirmed or Pending status and none of the item(s) purchased in the order are shipped. However, if there are any variations in the charges/taxes (if any) applied for the original delivery address used while placing the order v/s the delivery address to be updated, the request for updating the delivery address might not be accepted.

International Locations: Currently we deliver to All areas of India, UAE, KSA and Bahrain.

Tracking Packages: We will mail you the name of the courier company and the tracking number of your consignment in your registered email address. In case you do not receive a mail from us within 24hrs of placing an order please check your spam folder. Tracking may not appear online for up to another 24 hours in some cases, so please wait until your package is scanned by the courier company.

Non-availability on Delivery:  Our delivery partners will attempt to deliver the package 3 times before it is returned back to our warehouse. Please provide your mobile number in the delivery address as it will help in making a faster delivery.  

ID requirement upon delivery:   We, or our shipping partners, may at our sole discretion require you to provide evidence of your identity (by for example asking you to see your ID card) or your chosen method of payment, at the time of delivery or at any other time. If we are unable to verify or authenticate any information you provide, we have the right to refuse delivery and cancel the order. 

* Valid only for owned stock. Shipping time may increase for third party or Vendor shipments.  
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